Terms

Prices listed are subject to added VAT at 15%. Minimum order value - (Low Season) £50 + VAT.

Shipping information

Commercial addresses:
DHL Standard (24 hour*) - £8.75 per carton

Residential addresses:
DHL@Home 24* - £9.25 per carton

A Carton typically holds up to 1000 foil balloons, up to 30kg. Additional cartons charged for accordingly, subject to volume of balloons and overall weight.

A high proportion of residential deliveries are not completed due to the receiver not being in at the first delivery attempt. A number of options are available to ensure parcels are finally delivered in the most efficient way: - If no-one is available to receive the parcel on the first delivery attempt, the courier will attempt to either leave the parcel with a neighbour, or in a safe place. A card will be put through your door advising where the parcel has been left, or what you should do to arrange a re-delivery.

- Where parcels are delivered by DHL@home 48, a further 2 attempts will be made to redeliver the parcel at no additional charge. You may request a further delivery attempt to your address, but there will be an additional fee to pay for this service, or collect from your local DHL service centre if this is more convenient.

- We cannot accept responsibility if the delivery is still unsuccessful after this process. If the parcel is returned to Balloon Supply & Distribution Ltd. after the courier has held the parcel for 7 days, a further charge will be taken from your credit or debit card.

- Please also note that where no-one is available to receive parcels for commercial delivery services (DHL Standard), an additional charge will be made.

* DHL 24 hour and 48 hour are indications of normal delivery service times, and are not guaranteed. See DHL For More Details of this service.

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